Refund policy

Effective Date: November 19, 2025

This policy applies to products and services offered by Signosoft s.r.o. Because we sell through different channels, your refund rights depend on how you made your purchase. Please refer to the section below that matches your payment method.

PART A: Online Software Purchases (Processed by Paddle)

Applies to: Cloud subscriptions and software licenses purchased via our website checkout.

1. Merchant of Record
For online orders, our order process is conducted by our online reseller, Paddle.com. Paddle.com is the Merchant of Record for these transactions. All such sales are subject to the Paddle Checkout Buyer Terms and Conditions (https://www.paddle.com/legal/checkout-buyer-terms).

2. 14-Day Money-Back Guarantee
In accordance with Paddle’s terms, you may cancel your purchase and request a full refund within 14 days of the initial transaction date. This applies to new subscriptions and one-time software purchases made via the website.

3. Cancellations (After 14 Days)
For recurring subscriptions, you may cancel at any time after the initial 14-day period. Your access will continue until the end of the current billing cycle, but no refunds will be issued for partial periods.

4. How to Request an Online Refund
Because Paddle holds the funds, you must initiate refunds through them. Please visit paddle.net or contact Paddle’s support team directly.

PART B: Direct Invoice Sales (Hardware & On-Premise)

Applies to: Custom quotes, hardware, and On-Premise solutions paid via direct invoice (Wire Transfer).

1. On-Premise Solutions
Due to the resources required for deployment, fees for On-Premise server setups and licensing are non-refundable once the deployment process has begun or license keys have been issued.

2. Signature Hardware – Returns
If you purchased hardware via invoice, you may return it for a refund subject to the following strict conditions:

Notification: You must contact us within 14 days of delivery.
Condition: The hardware must be in its original, unopened packaging and in unused condition.
Shipping: You are responsible for return shipping costs.

3. Signature Hardware – Warranty (Defects)
If your hardware is defective or malfunctions, it is covered by the statutory warranty period under EU law. Please contact us to arrange a repair or replacement. This is separate from the “Right of Return” listed above.

Contact Information

For Online Orders (Paddle):