O2 Czech Republic
Czech Republic, EU
4 500 000+
O2 Czech Republic is a company belonging to PPF investments group. It is a provider of ICT services, it currently operates nearly 8 million mobile and fixed lines. As only provider in the Czech Republic operates both mobile network and fixed telephone network under the brand O2. Moreover O2 asi first provider launched 3G mobile network for commercial use.
O2 operator introduced the handwritten digital signature into its brand stores. The handwritten digital signature replaced ordinary paper documentation. By this step O2 achieved faster costumer service, strengthened security of contracts and by decreasing printing and overall paper usage also contributed to environmental protection. The average savings of O2 company are more than 2 million A4 sheets, which were printed in O2 branch stores yearly.
O2 costumers only benefit from the digitalization process, already just by skipping the long waiting times. While in the past because of the complex paperwork had happened that in the case contracts with external partners, customers had to wait four days for activation. Thanks to online transmission to O2 servers, the process sped up considerably.
The multi-platform Signosoft solution was deployed across all business channels – both standard Windows or Citrix PC stations and on Android mobile tablets. Thanks to robust client – server architecture is also possible in the future to add any new device that supports biometric signing technology very quickly. The solution is still being developed according to O2’s requirements.